By default, Quotes Guru sends all quote emails through its own email server. This works fine for most stores, but there’s one downside — the emails come from Quotes Guru’s domain, not yours. For some stores, this can affect deliverability and brand consistency.
Setting up SMTP lets you send all quote emails directly from your own email address — like quotes@yourstore.com — using your own email server. This means better deliverability, less chance of emails landing in spam, and a more professional, on-brand experience for your customers.
Note: SMTP configuration is available on the Pro Plan and above.
Why Use SMTP Instead of the Default Email Server? #
Here’s why many merchants choose to set up their own SMTP:
- Better deliverability — Emails sent from your own domain are far less likely to land in your customer’s spam folder
- Brand consistency — Every quote email comes from your store’s email address, not a third-party server
- More trust — Customers are more likely to open and engage with emails that come from a recognizable sender name and address
- Greater control — You manage your own email sending limits, security settings, and logs
- Scalability — Handle high volumes of quote emails without relying on a shared server
What You’ll Need Before Starting #
Before setting up SMTP in Quotes Guru, make sure you have the following details from your email provider:
- SMTP Server address — provided by your email host (e.g.,
smtp.gmail.comfor Gmail) - Username — usually your email address
- Password — your email account password or an app-specific password
- Port number — typically 587 for TLS or 465 for SSL
- Encryption protocol — TLS or SSL (TLS is recommended)
If you’re using Gmail, check out our dedicated setup guide: 👉 Gmail SMTP Setup Guide
How to Set Up SMTP in Quotes Guru #
Step 1: Go to Email Settings
- Open Quotes Guru: RFQ & Hide Prices in your Shopify admin
- Click General Settings in the left sidebar
- Click Email Settings
- Scroll down to the SMTP Configuration section
Step 2: Enable Custom SMTP Toggle on “Enable Custom SMTP” to activate the SMTP fields.
Step 3: Fill in Your SMTP Details
Here’s what each field means and what to enter:
Sender Name The name that appears in your customer’s inbox as the email sender. Use something recognizable like your store name — for example, “ABC Store Support” or “Sales Team at ABC Store”.
From Email Address The email address the quote emails will be sent from. Use a business email that matches your domain — for example, quotes@yourstore.com or sales@yourstore.com.
SMTP Server The address of the SMTP server provided by your email host. For example:
- Gmail:
smtp.gmail.com - Outlook:
smtp.office365.com - Yahoo:
smtp.mail.yahoo.com
Username The username used to log in to your SMTP server — this is usually your full email address.
Password The password for your email account. If you’re using Gmail, you’ll need to generate an App Password instead of your regular Gmail password. See the Gmail SMTP guide for details.
Port The port number your SMTP server uses:
- 587 — recommended for TLS (most common)
- 465 — used for SSL
- 25 — older, less secure option (not recommended)
Protocol / Encryption Choose the encryption method your provider requires:
- TLS — recommended and most widely supported
- SSL — older encryption, still used by some providers
Step 4: Test the Connection Once all fields are filled in, a “Check Connection” button will appear. Click it to verify that your SMTP settings are working correctly. You’ll see a success message if everything is configured properly.
If you see an error, double-check your server address, port, username, and password. If you’re still having issues, contact our support team at support@webframez.com and we’ll help you get it sorted.
Step 5: Save Your Settings Click Save to apply your SMTP configuration. From this point on, all quote emails will be sent through your own email server.
Common SMTP Settings by Email Provider #
| Email Provider | SMTP Server | Port (TLS) | Port (SSL) |
|---|---|---|---|
| Gmail | smtp.gmail.com | 587 | 465 |
| Outlook / Office 365 | smtp.office365.com | 587 | 465 |
| Yahoo Mail | smtp.mail.yahoo.com | 587 | 465 |
| Zoho Mail | smtp.zoho.com | 587 | 465 |
| Custom Domain | Check with your host | 587 | 465 |
Why Use SMTP Instead of Default Email Sending? #
Here are the key benefits of using SMTP over default email methods:
- Improved Deliverability: Emails sent via your own server are more likely to land in inboxes, not spam.
- Brand Consistency: All emails come from your business domain, reinforcing trust and brand presence.
- Security & Compliance: SMTP provides better control over security settings and data privacy.
Check Connection button will be visible once you enter all the necessary information, and it will display a successful message once you click on the “Check Connection Button”.
Tips for Best Results #
- Check your spam settings — If emails still end up in spam after SMTP setup, you may need to configure SPF and DKIM records on your domain. Contact your email host for help with this
- Use TLS on port 587 — This is the most reliable and widely supported configuration across all major email providers
- Use an app-specific password for Gmail — Google doesn’t allow regular passwords for SMTP. Go to your Google Account → Security → App Passwords to generate one
- Use a dedicated sending address — Create a specific email like
quotes@yourstore.comrather than using your personal inbox. This keeps things organized and professional - Test after setup — After saving, submit a test quote on your storefront and check that the email arrives from your configured address and lands in the inbox — not spam
