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Quotes Guru: RFQ & Hide Prices

Frequently Asked Questions

Frequently Asked Questions

General Questions

  • Can a merchant edit a quote after it has been moved to a Draft Order status?

    No. To maintain transactional integrity and ensure data consistency, updates can be performed on any standard quote at any given time except for those that have already progressed to the Draft Order phase or where a final Order has been placed. 

  • If the “Automatically converts quote to draft order” toggle is turned OFF, can a quote still become a Draft Order?

    Yes. Even if the automated background setting is entirely deactivated, the quote will still switch to a Draft Order if an app administrator manually changes it, or if the customer triggers the payment process through the Customer Portal. 

  • Under what specific conditions does a quote convert into a “Draft Order”?

    A quote shifts into the Draft Order status exclusively under three operational scenarios:

    1. Manual Administration Intervention: An authorized app administrator manually modifies the status of the quote within the backend control panel.
    2. Customer Initiation via Payment Gateway: The client executes a payment command for that specific quote directly within the Customer Portal (which redirects them to the checkout pipeline).
    3. Automated Conversion Rule: The system-wide backend setting configuration titled “Automatically converts quote to draft order” is toggled to the ON position. 
  • Why is the “Request a Quote” button or navigation menu completely missing from the storefront?

    If the app is confirmed as enabled within your active theme settings, this lack of visibility typically points to an internal configuration conflict or a theme-specific rendering issue. 

  • Is it possible to create a regular order directly instead of a draft order during the checkout phase?

    The system workflow utilizes the draft order stage as an intermediary step while the checkout is pending. It automatically transitions into a standard, regular order the moment the payment is fully processed. 

  • What happens once the customer completes the payment process?

    Upon successful completion of the payment process, the draft order automatically converts into a regular Shopify order. 

  • Does every quote get converted into a draft order when a customer pays through the customer portal?

    Not immediately. When a customer clicks the pay button in the customer portal and is redirected to the checkout screen but has not yet completed the payment, a draft order is created. Once a draft order is generated, the merchant can no longer make edits to that specific quote. 

  • How can I install this App?

    In just few simple steps you will be able to install this app and for this you need to simply go through this article for easy guide/installation : Read more 

  • Does Quotes Guru: RFQ & Hide Prices app provides free plan?

    Absolutely yes, we focused that our app gives accessiblity to wide range of users therefore our plan ranges from a free plan, basic plan, pro to premium plan.

Mutilanguage support and transalations

  • How to add the language for your admin and storefront?

    With just few easy steps you can add the language and also will able to edit the translations which is briefly explained through this article Read More   

  • How many languages does this app supports?

    Right now we have two languages which are English and French. But surely we will update this app supporting many languages very soon 🙂

  • From where we can Change the text/language?

    Through these simple steps you can easily access the Multilanguage feature :

    • Log into your store admin.
    • Select Apps.
    • You can access the feature of Multi language or translations either from Dashboard or General Settings
    • Then you can change the language (English or French) for the admin and the front side.

    Here is a proper article which explains the Multilanguage support briefly read more

Button settings features and configuration

  • How can I choose the desired location for Quote Icon Location?

    These settings are only applicable if you have selected the “Quote” list from the button settings and do not have a free plan. By following these easy steps you can make the desired location for your Icon.

    Go to Dashboard>Choose Quote Icon Location >Click Configure

  • How many Display Quotes Button options are available in this app?

    We have two Display Quote Button that you can choose :
    1. Quick Quote
    2. Quote List

    Please have a look on this article for detailed features. read more Note : Quote List is available in Basic Plan.

  • How can I add Collection Icon/Button on my Collection Page?

    Yes, you can add the collection Icon/Button on your collection page. To understand how to do that in just few simple steps you can take a look at the article mentioned here : Read more 

  • How to configure Quote Button Manually?

    WF: Request Quote Hide Price app places the quote button automatically, but if for some reasons you want to configure it manually you can do that through these easy steps in the article which also has a video showing how one can easily do the configurations. Please have a look: Read more 

Create and Edit Quote Form

  • Does this app has Login Requirement for Quote Submission feature?

    Absolutely Yes, We have this feature to control if you want to make login mendatory for the users who want to request a quote. Please go through this article for detialed instructions : Read more